Shipping policy

Where we ship

We ship to the United States, Canada, the United Kingdom, Australia and New Zealand.

Processing time

Orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays). You receive a confirmation email when your order is placed and a shipping email with your tracking number when it ships.

Delivery time

Orders ship from our fulfillment partner's warehouse. Estimated delivery after shipping is 7 to 15 business days, depending on your location. These are estimates: carrier delays, customs and holidays can extend them.

Shipping costs

Shipping costs are shown at checkout before you pay. Free shipping applies to eligible orders as shown on the product page and in the cart.

Tracking

Every order includes a tracking number. If your tracking has not updated for 7 days, or your order has not arrived within 20 business days of shipping, contact us and we will resolve it.

Customs and duties

Orders to some countries may be subject to import duties or taxes charged by the destination country. These are the customer's responsibility.

Wrong address

Please check your shipping address at checkout. Contact us within 12 hours of ordering if it needs to be corrected. We cannot redirect a parcel once it has shipped.

Lost or damaged parcels

If your parcel is lost in transit or arrives damaged, contact support@mynoravie.com and we will send a replacement or a full refund.

Contact

Jirava LLC — support@mynoravie.com